I’m going to share something life changing with you right
now. Perhaps I’m the only one that ever experienced this… who knows, but I
thought I’d share it anyway.
Have you ever created a workflow and added the “Update /
Create Record” function? Have you ever created an “Automated Record Creation
Rule” and added the same function? Have you ever received the below error? I’ve
found that this generally happens on the Case entity…
WELL… If you have ever encountered this delightful little
issue, then you are in the right place. After beating my head against a wall, I
discovered that this appears when you activate and publish the Knowledge base
functionality to the associated entity… This is why it was happening on the
case record.
To resolve, simple pop into the relevant entity and disable
the KB functionality on the forms.
The thing that made me very sad was that I discovered I
needed to disable this on all the forms, not only the primary form. This may be
an issue if you have a load of different forms.
Once I had disabled the KB functionality I could set the
update fields in the case entity.
Once all your updates are made, simply go back into the case
entity and re-enable the KB functionality J
I hope this helps someone because I fought for a while to
get this right and I couldn’t find a load of stuff on the web.
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