As you change your approach, you change your results

As You Change Your Approach, You Change Your Result.

I write this blog entry at risk of giving away some awesome secrets that I have found to work over the years in IT and Dynamics CRM, but what would information be if you couldn't share it, right?

 

 

Many years ago I stumbled across the quote "As you change your approach, you change your result" by someone unknown. I have Googled the quote and I can find variations of it but not the exact quote. I also cannot find the person who quoted this amazing one liner.

 

How has this specific quote affected me and how I do things in the amazing world of IT? Well I can tell you a few important things that will help you see this special one liner in the same manner that I do.

 

Firstly, businesses are result driven! Without the right results, businesses face closure. Its a logical thought that any business requires certain results from its business units and staff. These results generally generate revenue, which in turn, keep the proverbial cogs of the business gearbox turning, which in turn, offers the opportunity of growth.

 

Secondly, businesses are ALWAYS looking to change the way they work. A business that is not improving its self constantly, is most likely not growing. I have always said that growth is perpendicular to change. Without the change of mind-set, attitude, business rules and business processes, the required growth is not possible and therefore, the required results will not be achieved.

 

 

In mentioning the above two points, I'm sure that the seemingly insignificant one liner I mentioned earlier, now has now got a bit more relevance. It has taken up a crucial place in the way I determine how I will help businesses change their approaches, that will then in turn change their results.

 

There are hundreds of so called 'Approved' methods that businesses adopt in order to manage change and facilitate growth. In my opinion each method has its own pros and cons. Its got more to do with how willing the business is to adopt and accept the changes that are coming their way.

 

In my experience, businesses that is pro change and willing to adopt and accept new ways of working, are the businesses that grow in size and in revenue. The Microsofts, SalesForces, Dells, HPs and SAPS of the world all promote strong change management programs which help clients accept and promote change within their businesses.

 

I have been implementing Dynamics CRM in businesses for nearly 6 years now and in all my time, the most successful implementations have always been at the clients that have been most willing to change and grow. This is from a clients point of view. The companies I have worked for have always promoted strong change management and user adoption processes that assist businesses in identifying the correct desired results and the correct change management paths that are required in order to achieve these results.

 

From a Dynamics CRM point of view there have been many business change paths that have been looked at. From fresh, rapid installations, exploitation of current installations, upgrades, full waterfall project approaches, analysis & design phases to complete system overhauls and MUCH more. The most important element here is to determine which is the correct path for each customer. Every single customer is different, therefore, each path of change will be different.

 

If a personalised path of change can be determined for each customer, then a completely personalised set of potential results can be set out as goals to be achieved. These goals are specifically relevant to that particular business and therefore more achievable if the business is fully invested in the change.

 

As you change your approach, you change your results.